Contact information
Contact Us
We're here to help!
If you have any questions about your order, shipping, returns, products, or anything else, our Customer Support Team is happy to assist you.
Customer Support
LULAU
Email: hello@lulau.store
Support Hours: Monday – Friday
Response Time: We typically reply within 24–48 business hours.
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your email whenever applicable:
- Your full name
- Order number
- The email address used to place your order
- A brief description of your question or issue
- Photos or videos (if reporting a damaged or defective item)
Our goal is to provide prompt, friendly, and reliable customer support, and we'll do our best to resolve your request as quickly as possible.
Thank you for choosing LULAU!