Terms of Service

Last Updated: July 17, 2026

Welcome to LULAU. By accessing or using lulau.store, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website or purchasing from LULAU, you acknowledge that you have read, understood, and agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Products & Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to:

• Update or discontinue products at any time without prior notice.
• Correct pricing, typographical, or product description errors.
• Modify prices, promotions, and availability at our sole discretion.

Product images are for illustrative purposes and may vary slightly from the actual item due to lighting, manufacturing updates, or screen settings.

3. Orders & Payment

When placing an order, you confirm that:

• All billing and shipping information provided is accurate and complete.
• You are authorized to use the selected payment method.
• Your payment has been successfully processed.

We reserve the right to refuse, cancel, or limit any order if we suspect fraudulent activity, pricing errors, unauthorized transactions, or violations of these Terms.

4. Shipping & Delivery

Orders are processed within the estimated processing times displayed on our website.

Delivery times may vary depending on your destination, customs procedures, carrier operations, weather conditions, or other unforeseen circumstances.

While we work with trusted shipping partners, LULAU cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

5. Returns, Refunds & Replacements

Customer satisfaction is important to us.

For complete information regarding damaged items, defective products, lost packages, replacements, or refund eligibility, please review our Return & Refund Policy before submitting a request.

6. Intellectual Property

All content available on this website including logos, graphics, product images, text, icons, and designs is the property of LULAU or its content suppliers and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable law, LULAU shall not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from:

• The use or inability to use our website.
• The purchase or use of our products.
• Delays, interruptions, or technical issues beyond our control.

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

8. Privacy

Your privacy matters to us.

All personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes become effective immediately upon publication on this page.

We encourage customers to review these Terms periodically.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: hello@lulau.store

We aim to respond to all inquiries within 24–48 business hours.