Shipping Policy

Last Updated: July 17, 2026

At LULAU, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are carefully processed before shipment.

Processing Time: 5–15 business days

Processing includes order verification, quality inspection, packaging, and preparation for shipment. During holidays or periods of high demand, processing times may be slightly longer.

Estimated Shipping Times

🇺🇸 United States

Standard Shipping

• Estimated delivery: 7–30 business days

Express Shipping (available for selected products)

• Estimated delivery: 2–4 business days

🇨🇴 Colombia

International Shipping

• Estimated delivery: 30–60 business days or longer, depending on customs clearance, local postal services, and carrier operations.

🌍 International Orders

Standard International Shipping

• Estimated delivery: 15–45 business days

Delivery times vary depending on the destination country, customs procedures, and local shipping providers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow 3–7 business days for tracking updates to appear after your package has been dispatched.

Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

While we work with reliable logistics partners, delivery times are estimates and cannot be guaranteed.

Delays may occur due to:

• Customs inspections
• Weather conditions
• Public holidays
• Carrier delays
• High shipping volumes
• Unexpected logistical disruptions

LULAU is not responsible for delays caused by circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

LULAU is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Our support team will work with the shipping carrier to investigate the issue and determine eligibility for a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order status, our customer support team is happy to help.

Email: hello@lulau.store

We typically respond within 24–48 business hours.